![]() Did your your device auto-fill text into any fields on the payment page using information it remembered from the last time you used this information? Can you please check and delete any of that auto-fill text and manually type all your details.If you are having trouble ordering using your mobile phone, please try these tips: ![]() I have a question about what’s in the packagesĪre you using a smart phone/android mobile phone or tablet? Occasionally mobile phones do not display our website correctly, so if you are experiencing any issues ordering using your phone, please read the instructions below, or consider using either a desktop computer/laptop or tablet to place your order instead. You will be able to view your child’s current year’s image from the day your child brings home their photo package. This code can be found on the back of any purchased package you have already received and gives individual families access to the advancedyou student site (each child’s personal site) where you can view current and previous years images of your child's portraits and group photos, and purchase past images and customised gifts. Your child also has their own unique Student Image Code (SIC) – this is a secure 9-digit code that is unique to each student. It must be distributed by your school to ensure your child's security. Please note: advancedlife cannot give the unique order code out over the phone. All purchases made using the advancedorder school code will be returned to your school for secure distribution. The advancedorder code allows all members of your school community to have access to your advancedorder school site to order their child's photos. The code can be found at the top right-hand corner of the advancedlife ordering envelope sent home with your child. Your school has its own advancedorder code – this is a secure 9-digit code that is unique to your school. I can’t find my school code or SIC (Secure Image Code) All refunds on items damaged during delivery are made at the discretion of advancedlife. If your item is damaged during delivery, please photograph the damaged item and notify us by email within 7 days of receipt. advancedlife takes no responsibility nor will provide a refund if you change your mind about a product you have ordered or if you have made an error when designing your item or used an image that has not reproduced correctly. If we do re-take their portrait image, we will provide you with a printed copy and a high-resolution digital image, but depending on the photo package format your school has chosen, we may not be able to include that portrait in a reprinted package.Ī preview of your design is provided online to enable you to check your order prior to purchase. We do, however, offer re-take days throughout the year at all our regional offices, should you wish to come in and have your child's portrait photo re-taken. ![]() Unfortunately, advancedlife cannot return to a school to re-take a portrait. Whilst every effort has been made to capture a perfect "moment in time" image of your child, we’re sorry if we were unable to capture that moment for your child and you are not happy with their portrait. Please note: A refund cannot be given if the high-resolution digital image file has already been downloaded. Simply return the unwanted portion of your package within 14 days of receipt along with your name, address, email, contact phone number and a description of your payment method, to receive a refund of your package.
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